Scentsy Consultant Frequently Asked Questions

Who is eligible for recognition at Scentsy Family Reunion (SFR)

Each year, we recognise Consultants who achieve the following awards and promotions:
• Scentsational Start Award (1 May – 30 April)
• Annual Sales Excellence (1 May – 30 April)
• Annual Mentor (1 May – 30 April)
• New Directors (who promoted since the previous SFR)
• New Star Directors (who promoted since the previous SFR)
• New SuperStar Directors (who promoted since the previous SFR)
• 5-Year, 10-Year and 15-Year Consultants (1 July – 30 June)
Event recognition may be onstage, onscreen, standing recognition or posted in the recognition gallery, depending on the category. May be subject to additional requirements, such as a current account status and being registered for SFR. All Consultant achievers regardless of registration will be recognised in the News section of Scentsy Success on your Workstation. Scentsy reserves the right to change the type of recognition offered by category as necessary each year.

What ribbons are given for SFR?
Each year for SFR, we typically send ribbons for certain awards and promotions that attach to your lanyard, so you can wear them at the event. Check the event registration for specific details on which ribbons will be included each year.

If I achieved SFR recognition during a virtual event year, will I still be recognised at the next in-person event?
UK-IE-EN4We will do our best to recognise achievers who missed out on in-person recognition due to virtual-only events. For in-person events with optional virtual attendance, those Consultants who choose virtual registration will not be recognised again at the next in-person event they choose to attend.

What awards are there for Scentiversaries?
If you attend SFR the year you achieve a 5-, 10- or 15-year Scentiversary, you may be recognised at the event, whether onstage, onscreen, standing in the audience or listed in the recognition gallery onsite.

Do I receive a gift for my 10-year Scentiversary?
Consultants who attend SFR the year they earn their 10-year achievement will receive their choice of commemorative gift (butterfly pin or keychain) at the event. This achievement is based on a 1 July-30 June recognition year and it’s only offered to SFR attendees.*If you are unable to attend SFR the year you are being recognised due to extenuating circumstances, please submit a support request to Awards on your Workstation. See below.

How do I submit a nomination for the Alice Kalilimoku Shining Star Award?
We’ll post an article in the News section of Scentsy Success on your Workstation with directions and a survey link. All nominations must be received by 30 April to be considered in the selection process.

Will my Shining Star nomination be shared with the Consultant I nominated?
Yes! We want all nominees to hear all the great things said about them. After Shining Stars are announced at SFR, we email all nominees the letters we received for them.

Leader awardsWhat are Director Consistency Bonuses?
Director Consistency Bonuses reward Directors who consistently meet Director qualifications for three or six consecutive months. The award for this bonus is an opportunity for new and existing Directors to receive free registration to Scentsy Family Reunion (SFR) and the SFR Leadership event.

How does a Consultant earn Director Consistency Bonuses?
Each bonus may be earned once during a Consultant’s lifetime:1. Once a new or existing Director has met the rank requirements of Director for three consecutive months, they earn free registration for the next SFR.2. Once a new or existing Director has met the rank requirements of Director for six consecutive months, they earn free registration for the next SFR Leadership event. Six-month achievers who attend a Leadership event also currently receive a custom three-piece set of Scentsy luggage following the event. See additional guidelines for claiming luggage below.

Who is eligible to earn Director Consistency Bonuses?
All new and existing Directors and above are eligible to earn the three-month and six-month bonuses. Each bonus may only be earned once during a Consultant’s lifetime. Bonuses will not be applied retroactively.

When do earned Director Consistency Bonuses need to be used?
Once a bonus is earned, the Consultant will have 12 months to use their free event registration. They will be allowed to defer registration for the earned event only once, if unable to attend in that 12-month period. Standard event exceptions, such as a death in the family or military deployment, will not count as that single deferral.

Does a Consultant need to be eligible to attend the event to redeem a Director Consistency Bonus?
Yes. A Consultant must be eligible to attend the event in every other way to redeem a bonus.

How will a Consultant be notified of an earned Director Consistency Bonus and what steps do they need to take to claim it?
A Consultant will receive an email upon qualifying for a Director Consistency Bonus notifying them that a voucher has been applied to their account that can be redeemed when they register for SFR Leadership.

Does a Consultant have to attend a Leadership event to claim their luggage?
Yes. The luggage will automatically be sent to the Consultant after the SFR Leadership event is over, as long as they apply the Leadership voucher to their registration. It will arrive within four months of the event, and there is no need to contact Scentsy to claim it.

Can the bonus be used for the Retreat for Leaders event instead?
No. The six-month bonus can only be applied to the cost of registration for the SFR Leadership event. However, a Consultant who has earned the six-month bonus and attends the Retreat for Leaders is eligible to receive the luggage set after the event.

How does a Consultant claim their luggage after attending the Retreat for Leaders?
The Consultant must email awards@scentsy.com or submit a support request on the Workstation within 30 days of the event, requesting the luggage. Scentsy will send the luggage within four months of that request.Please note: Each Consultant is only eligible to receive one set of Scentsy luggage, even if they attend more than one Leadership event.

If a Consultant chooses to redeem their Scentsy luggage after the Retreat for Leaders, can the free registration voucher still be applied to the SFR Leadership event?
Yes. The Consultant will still be allowed to redeem their voucher for free SFR Leadership event registration, even if they’ve already claimed their luggage. The bonus will be held to the same 12-month deadline and no additional luggage will be sent following the event.

If I am a Circle of Excellence member, how do I redeem my free event registrations?
Circle of Excellence members have vouchers automatically added to their registrations to use for their free events. Once you register, you can select the voucher from the menu to redeem.UK-IE-EN7

There are two incentives each year — do Circle of Excellence members receive extra rewards for both?
The Circle of Excellence awards include one free incentive trip each calendar year, for the incentive that typically launches in July or August. No additional rewards are automatically given for other incentives.